4.6 




App and kiosks at stores/pharmacy store are unreliable. I entered correct account and personal details, but the app keeps saying they’re incorrect. I visited multiple stores (CVS, Walmart, etc.) and all kiosks were unavailable or down this whole year. Cashiers couldn’t help at register. This wastes time and blocks important payments. The app needs notifications for outages and a way to pay directly with a bank card at home if stores are unavailable. Major improvements needed for MoneyGram.





At first this app worked great with no issues at all, but lately it has become very frustrating to use. Every time I try to send money, I either get a “limit exceeded” error or a message saying they encountered an error on their side. The limit error makes no sense because my last transaction was about a month ago. I even tried uninstalling and reinstalling the app, but the problem still continues. In the end, I had to use a different app just to send money successfully. Really disappointed.





Every time I sent money the exchange gets lower and lower. I have been sending the same amount for over 6 months and every time the exchange is less and less. I will looking for a better app to used. The website is always done. I have uninstall and reinstall every time I need to use it. It is a really crappie app. I do not recommend it.





Very unclear if the quote includes the new customer discount. To make it even more confusing, the quote on the phone app is different from the quote on their website. And even worse, I see two diff fees for the exact same transactions with the exact same means of payment in the quote on the phone app. What a mess.





It's been good up until now. I had an email from them that opened the app and forced an update. This latest one crashes repeatedly on startup. Will not open period. Edit, before the last update, it started working again after some days.. I forgot about my review. it's been working and good again. it's a very easy to use app.
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app’s support or contact feature, typically found in the settings menu, or by reaching out to MoneyGram’s customer service directly.
Yes, MoneyGram® Money Transfers App collects personal data such as your name, phone number, email address, and payment information to facilitate transactions and enhance user experience, in accordance with their privacy policy.
MoneyGram® Money Transfers App requires an internet connection to function, so it does not support offline use for sending or receiving money or accessing features.
Since MoneyGram® Money Transfers App does not operate on a subscription model, there is no subscription to cancel. Users can simply stop using the app or discontinue specific services at any time.
MoneyGram® Money Transfers App does not require a subscription; users pay transaction fees based on the services they use, rather than a monthly or yearly subscription fee.
No, your Customer Number is permanent. If you have concerns, please contact Customer Service for further assistance.
If you've changed your phone number, you may need to update your details in the app. If you can't log in, contact Customer Service for support.
You can contact Customer Service through the app's support section or call the helpline listed on the MoneyGram website.
To activate your account, follow the instructions sent to your email or phone during registration. If you need help, reach out to Customer Service.
To reset your password, click on the "Forgot Password" link on the login screen and follow the prompts. If you face issues, contact Customer Service.