4.4 As someone who has always been fascinated by family history, I often find myself diving into the past during quiet evenings or family gatherings. MyHeritage has become my go-to app for exploring my ancestry. Just last month, during a family reunion, I used the app to show my relatives the family tree I had built. Everyone was excited to see how we were all connected, and it sparked a lively discussion about our shared history. Additionally, I often use the DNA testing feature to uncover new branches of my family tree, which has led to some surprising discoveries, including a newfound cousin who lives just a few towns over!
The user interface of MyHeritage is clean and user-friendly, making it easy for anyone, regardless of tech-savviness, to navigate. The family tree builder is particularly impressive; I appreciated how I could easily add new family members and edit existing entries. The app's performance is smooth, with quick loading times and minimal lag, even when accessing large family trees. I also love the notifications I receive about potential matches and updates, which keep me engaged and excited about my research. Overall, using MyHeritage feels like embarking on a personal journey through time, and I always look forward to my next session.
MyHeritage offers a variety of subscription plans, ranging from a free basic version to premium options that unlock additional features. The premium plans provide access to advanced tools, such as unlimited family tree size and enhanced DNA features. I opted for the premium subscription, which I found to be reasonably priced considering the wealth of information and tools available. The investment has certainly paid off in terms of the connections and insights I've gained about my family history.
MyHeritage frequently updates its app, introducing new features and improvements based on user feedback. I appreciate how responsive the support team is; whenever I had a question or encountered a minor issue, they were quick to assist me. The app also provides helpful tutorials and FAQs, making it easy to find answers to common questions. This level of support has made my experience with MyHeritage even more enjoyable.
As an American user, security and privacy are paramount when using apps that handle personal data. MyHeritage is available on both the App Store and Google Play, ensuring that it meets the security standards set by these platforms. When registering, I was required to provide basic personal information, but I appreciated that the app clearly outlines its privacy policy, detailing how my data would be used and protected.
Importantly, MyHeritage does not bombard users with ads, which is a relief. Instead, the app focuses on providing a seamless user experience without intrusive tracking behavior. I feel confident that my personal information is secure, and I appreciate the transparency regarding data usage. Overall, MyHeritage has taken significant steps to ensure that users can explore their family history without compromising their privacy.





Non-existant customer service. It's a total lie that they have 24-hr support. The call cuts off no matter what you choose. In fact, to purchase a sub, they require your account number -- how ridiculous is that!! Absolute rip-off: Even when I upgraded to the 2nd level, everything they sent me needed a further upgrade to access the data, and so on!!!





I just logged in after 3 or 4 years of not checking it and found out that someone has accessed my account and tampered with the information!! They even changed MY NAME to something derogatory!! I'm pretty sure I know who's behind it. There's a pretty narrow list of suspects. But I sure hope that they can track down who did it and how they hacked my account! This is a serious data breach! Plus their high price for membership is discriminatory since minorities would have a hard time affording it!





I had gotten the free trial before annual charges. I quickly gave up after 2 to 3 hours of use because the results were minimal and I had believed I cancelled my subscription only to find that I would be charged on the 29th of April. I put in one ticket requesting a refund but in their system you cannot see progress of your ticket and now they have tried to charge me again. The customer service is non-existent as I have tried to call, email, or file a ticket and had no results. Idonotrecommend.





This app is full of bugs. Won't let me add facts to people in my tree, it says wondering went wrong. I can't add search info as it says something went wrong. There website is just as bad, as it is not working correctly either and says something went wrong. It's not my phone as all other apps work the way in which they should. Reasonable price for what was offered but useless if can't use. Canceling.





When I open the app, it won't let me click on anything. I updated it and still have the same issue. Also ridiculous amount of money for such a simple tool, and of course they charge you annually so if you forget to cancel after your free trial, they get an entire years worth of frees out of you. Super dishonest if you ask me. Maybe if you actually provided a quality product people would choose to pay for it and your wouldn't have to trick them
Review Source: Google Play store public user reviews.
MyHeritage: Family Tree & DNA collects personal data to provide its services, including information entered into family trees and DNA test results, and it adheres to privacy policies to protect user data.
Yes, MyHeritage: Family Tree & DNA offers a free version with limited features, as well as a free trial period for users to explore premium features before committing to a subscription.
Yes, MyHeritage: Family Tree & DNA requires an internet connection for most features, including accessing records, syncing family trees, and using DNA analysis tools.
You can contact MyHeritage support through their official website, where you can find help articles, submit a support request, or provide feedback about your experience using the app.
You can manage or cancel your MyHeritage: Family Tree & DNA subscription through your account settings on the website or app, where you can find options for subscription management.
Yes, you can log into your MyHeritage account on multiple devices using the same credentials.
You can reach MyHeritage customer service through their support page on the website or by emailing them directly at support
Visit the MyHeritage website, click on 'Login', enter your email and password, then click 'Sign In'.
To activate your DNA kit, visit the MyHeritage DNA activation page, enter the kit number found in your kit, and follow the prompts.
Click on 'Forgot Password?' on the login page, enter your email, and follow the instructions sent to your inbox.