3.8 SumUp: Payments and POS is a powerful tool designed for small businesses and entrepreneurs looking to streamline their payment processes. Here are some of the standout features that make this app a must-have:
As a small business owner, I often find myself in various situations where I need to accept payments quickly and efficiently. One of my favorite scenarios is when I set up a booth at a local craft fair. With SumUp, I can easily accept card payments from customers who prefer not to carry cash. The app connects seamlessly to my card reader, allowing me to complete transactions in seconds. Additionally, I use the invoicing feature when working with clients on custom projects. After a successful project, I can generate an invoice on the spot and send it directly to their email, making the payment process smooth and professional.
The user interface of SumUp is intuitive and user-friendly. Upon opening the app, I am greeted with a clean layout that makes navigation a breeze. The workflow for processing payments is straightforward; I simply select the amount, choose the payment method, and the app guides me through the rest. I appreciate how quickly I can complete transactions, which is crucial during busy sales periods. The performance of the app is reliable, with minimal lag or crashes, even when I’m in a crowded area with limited connectivity. Overall, my experience with SumUp has been overwhelmingly positive, as it has significantly simplified my payment processes and improved my customer interactions.
SumUp operates on a transparent pricing model, which I find refreshing. There are no monthly fees; instead, I pay a small percentage for each transaction processed. This means that I only pay for the service when I use it, making it a cost-effective solution for my business. The rates are competitive compared to other payment processors, and I appreciate the lack of hidden fees, which allows me to budget more effectively.
SumUp regularly updates its app to enhance functionality and security, which is crucial for any payment processing tool. I’ve noticed improvements in the user interface and additional features that have been rolled out over time. The customer support team is responsive and available 24/7, which has been a lifesaver on occasions when I’ve had questions or needed assistance. Their commitment to user satisfaction is evident, and I feel supported as a user.
As an American user, security and privacy are paramount when it comes to payment processing apps. SumUp is available on both the App Store and Google Play, ensuring that I can download it from a trusted source. During the registration process, I was required to provide some personal information, including my name, business details, and banking information for payouts. However, I felt reassured by their commitment to data protection and compliance with regulations.
Importantly, SumUp does not engage in intrusive ads or excessive tracking behavior, which is a significant concern for many users today. I appreciate that my data is used primarily for transaction processing and improving the app's functionality, rather than for targeted advertising. Overall, I feel confident in the security measures that SumUp has in place, allowing me to focus on running my business without worrying about my customers' sensitive information.





I've used it for about 2 years without facing any issues but since last 2 weeks or so it's been a nightmare. I use my Samsung S8 to connect the reader with the app but now soon as I open the app it hangs and my phone is completely frozen for unidentified period of time like it's been hijacked and I have to wait till it comes back to life. Really annoyed and extremely frustrated as I'm unable to take card payments.





Previous Review⭐~~ UPDATE: Since 1st review my account has finally been setup. Loading items onto the dashboard was quick and painless. Holding at 3⭐ until I see how well payment processing completes. UPDATE #2: Going back to ⭐ since they can't get it together. What's the point of a payment app that is always down so it can't take payments?!@?🤬 Going back to Square...I never had so many issues!!





I have tried several companies card readers and POS systems. The SumUp Pro reader is the most robust and reliable I have tried and the POS app has been stable and reliable. I have just two complaints. 1) clicking the "Sales" icon gives a total for the day's sales that often does not update until hours or even days later. 2) There is no option to make fractional charges for items that are sold by the pound, for example.





I've been using SumUp for over a year and it has been an easy/affordable way to take card payments for my small business. However, once I had issues logging in, it took me almost a month to resolve. The chat bot takes you in circles and contacting them via email is equally frustrating: I had to repeat my problem over and over just to be told "after logging in click a,b,c". There is no customer service number. No real people to speak to.





this app is a really good solution for small merchants. the only problem is a higher transfer fee 1.95 % if you're under around 4k Euro monthly. the limited access to some features discouraged me and almost left the product. but if you compare the product with the others you're still on a good average price with a bit messy but quality app.
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app, or by reaching out to SumUp's customer support team, who welcomes input to improve their services.
Yes, SumUp: Payments and POS may collect personal data in accordance with their privacy policy, including information necessary for payment processing and account management.
Yes, SumUp: Payments and POS allows users to accept payments even when offline, with transactions being processed once the device is back online.
You can cancel your account or subscription by accessing your account settings within the app or by contacting SumUp's customer support for assistance.
There is no subscription fee for SumUp: Payments and POS; however, users are charged a percentage fee on each transaction processed through the app.
Unfortunately, customer numbers cannot be changed. For any issues, please contact customer service for further assistance.
You can reach customer service via the help section in the app or by calling the support number listed on our website.
You can check the status by logging into your account or by contacting customer service for updates on your activation.
To log in, open the app and enter your email and password. If you have trouble, use the "Forgot Password" option.
Account activation is usually instant upon clicking the link in your email. If you haven’t received it, check your spam folder or contact customer service.