Yes, The Sims™ FreePlay is free to download and play, with optional in-app purchases available for additional content and features.

The Sims™ FreePlay can be played offline, but an internet connection is required for certain features, such as social interactions and updates.

Players can contact support or send feedback through the in-game help menu, or by visiting the official EA support website dedicated to The Sims™ FreePlay.

Since The Sims™ FreePlay does not have a subscription plan, players can manage in-app purchases through their device's app store settings, where they can also review purchase history and payment methods.