4.8 The Truist Mobile app is designed to make banking easier and more accessible for its users. With a range of features that cater to everyday banking needs, it stands out in the crowded mobile banking landscape. Here are some of the core features that I found particularly useful:
As a busy professional, I often find myself juggling multiple responsibilities, and the Truist Mobile app has become an essential tool in my daily life. For instance, just last week, I received a check from a freelance project while I was out running errands. Instead of waiting until I got home to deposit it, I simply opened the app, used the mobile check deposit feature, and within minutes, the funds were available in my account. This convenience is invaluable, especially when time is of the essence.
Another scenario where the app shines is during my monthly budgeting sessions. I typically sit down at the beginning of each month to review my finances and set goals. The budgeting tools within the app allow me to categorize my spending and see how much I have left in each category. This feature has helped me stay on track with my financial goals and avoid overspending.
The user interface of the Truist Mobile app is clean and intuitive, making navigation a breeze. Upon logging in, I’m greeted with a dashboard that displays my account balances and recent transactions. The layout is user-friendly, and I appreciate how quickly I can access the features I need. For example, transferring money between accounts is straightforward; I simply select the accounts, enter the amount, and confirm the transaction.
Performance-wise, the app runs smoothly without any noticeable lag. I’ve never experienced crashes or significant downtime, which is crucial for a banking app. Overall, my experience with Truist Mobile has been positive, and I feel confident managing my finances through this platform.
One of the best aspects of the Truist Mobile app is that it is completely free to download and use. There are no hidden fees associated with using the app for standard banking services, which is a relief for users like me who want to avoid unexpected charges. However, it’s important to note that while the app itself is free, standard banking fees may apply depending on the services you use.
Truist Mobile is regularly updated to enhance functionality and security. I’ve noticed improvements in the app’s performance and new features being added over time, which shows that the developers are committed to providing a top-notch user experience. Additionally, customer support is readily available through the app, allowing me to get assistance whenever I encounter issues or have questions. The support team is responsive and helpful, which adds to my overall satisfaction with the app.
As an American user, security and privacy are paramount when it comes to banking apps. The Truist Mobile app is available on both the App Store and Google Play, ensuring that it meets the necessary security standards for mobile applications. During the registration process, I was required to provide personal information, including my Social Security number and banking details, which is standard for financial apps. However, I felt reassured by the app’s robust security measures, including two-factor authentication and encryption protocols.
In terms of ads and tracking behavior, I’ve noticed that the app does not bombard me with advertisements, which is a significant plus. It respects user privacy by not tracking my behavior outside of the app, allowing me to use it without feeling like my data is being exploited. Overall, I feel secure using Truist Mobile for my banking needs, knowing that my personal information is protected.





I hate this bank! They double billed my mortgage loan payment and hit me with overdraft fees I didn't cause, then did it again when I noted their mistake! Calling their customer service is a joke. The menu walks through over 100 possible choices in just the first 2 menus! Instead, wait after some long pause to then be prompted to hit 0 for live customer supoort. Then another 10 options! Of course the person i ultimately get can't fix their mistake and I'm charged again!





It just shows a blank screen when I log in and nothing happens. Weeks have gone by and nothing works update (four years after my original review): still having issues with it not wanting to log in and "service not available" with no further explanation. Have to uninstall and reinstall just to access my accounts this is the WORST bank app I have ever used! Seriously considering closing my accounts.





Reason to avoid. Transactions process very slowly. When a purchase is made it will show in your balance. After the pending transition is completed. It reveres the balance. Then a week later remove it again. This leads to confusion and possible overdrafts. You must document every transaction before and after and check daily to document any changes. This app is a nightmare. No support exists. Truist is just a terrible bank to bank with.





I am repeatedly seeing a 'version out of date' message (Reference Code: CM) despite being on the latest version of the Truist Mobile app. I’ve verified there are no pending updates in the app store, but the prompt continues to block my sign-in. ``` We've recently added some updates and enhancements to Truist Mobile. And it looks like your current version is out of date. All you need to do is update your app, then you're all set to sign in. Reference Code: CM ```





This app SUCKS! So many issues! 1. Got notice of new debit card on the way. Shows 1/3 pages for tracking, no way to move to page 2/3. Got notice 3 wks ago! 2. No way to cancel or modify scheduled acct to acct transfers. Ive had scheduled transfer set up for yrs. Doesn't show on pending or activity, yet transfer happens every month. Tried to modify & no way to modify it. 3. mobile deposits: keeps saying check not endorsed when check is clearly endorsed! Have to physically go to bank on Sat!
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app or by contacting Truist customer service, helping to improve the app experience.
Yes, Truist Mobile collects personal data to provide services, enhance security, and improve user experience, as detailed in its privacy policy.
Truist Mobile requires an internet connection for most of its features, but some previously loaded information may be accessible offline.
Since Truist Mobile does not require a subscription, there is no cancellation process. Simply uninstall the app if you choose to stop using it.
There is no subscription fee for using Truist Mobile; it is free to all Truist Bank customers.
Yes, you can activate your account directly in the Truist Mobile app by following the on-screen instructions.
Yes, you can change your password by going to the account settings section once you're logged in.
You can reach Truist Mobile customer service by calling the number on the back of your card or visiting the support section in the app.
To log in, open the app and enter your username and password. If you’re a new user, you’ll need to activate your account first.
To reset your customer number, please contact Truist customer service for help with the process.