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Crumbl

Crumbl

4.8
Rating
/ Downloads
7.0.28 Version
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Information

  • Category: Food & Drink
  • Price: 0
  • Age Rating: Everyone
  • Available on: /
  • Developer: Crumbl Franchising, LLC
  • Updated on: Jul 6, 2026
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Crumbl is a delightful app designed for cookie lovers, offering a convenient way to order freshly baked cookies from local Crumbl locations. With a rotating menu featuring unique flavors each week, users can easily browse, customize, and schedule their orders for pickup or delivery. The app also provides updates on new flavors, promotions, and special events, making it a must-have for anyone craving a sweet treat. Enjoy the ultimate cookie experience at your fingertips!

Features & Highlights

  • Weekly Rotating Menu: Crumbl offers a unique selection of cookies that change every week, ensuring that there’s always something new to try. For instance, I eagerly awaited the arrival of the “Peanut Butter Cup” cookie, which was a delightful surprise that made my week feel special.
  • Order Ahead: The app allows you to place your order in advance, saving you time and ensuring you get your favorite cookies without the wait. I often use this feature when I know I’ll be busy; I simply order my cookies for pickup during my lunch break.
  • Delivery Options: Crumbl provides convenient delivery services, making it easy to satisfy your sweet tooth from the comfort of your home. One rainy evening, I decided to treat myself and ordered a box of assorted cookies, which arrived warm and fresh, right at my doorstep.
  • Customizable Cookie Boxes: You can create your own box of cookies, choosing from the weekly offerings. This feature is perfect for gatherings; I recently hosted a small get-together and customized a box that catered to everyone’s tastes, making me the star of the night!
  • Loyalty Program: Crumbl rewards its users with a loyalty program that allows you to earn points with every purchase. I love how I can redeem these points for free cookies, which adds an extra incentive to indulge in my favorite treats.

Real Experience Using "Crumbl"

Application Scenarios

Using the Crumbl app has become a delightful part of my weekly routine. Every Sunday, I check the app to see the new cookie flavors for the week. It’s like a mini-event that I look forward to, especially when I’m planning a movie night with friends. I often use the app to order a variety of cookies to share, ensuring that everyone has something they love. Additionally, during busy workdays, I find myself using the order-ahead feature to grab a quick treat during my lunch break, which has become a little ritual that brightens my day.

User Experience

The Crumbl app boasts a clean and intuitive user interface that makes navigation a breeze. The layout is visually appealing, with mouth-watering images of the cookies that make it hard to resist ordering more than I intended. The workflow is seamless; I can easily browse the menu, customize my cookie box, and check out in just a few taps. Performance-wise, the app runs smoothly without any glitches, which is crucial when I’m in a hurry. Overall, my experience with the app has been overwhelmingly positive, as it combines functionality with a delightful aesthetic that enhances my cookie-buying experience.

Pricing

Crumbl’s pricing is reasonable, especially considering the quality and freshness of the cookies. A standard cookie costs around $4, while a box of four cookies is priced at approximately $12. They also offer special deals and promotions, which I find to be a great way to indulge without breaking the bank. The loyalty program further adds value, allowing me to earn points towards free cookies, making each purchase feel rewarding.

Updates & Support

The Crumbl app is regularly updated, which keeps the user experience fresh and engaging. I appreciate how they often introduce new features based on user feedback, showing that they value their customers’ opinions. Customer support is also commendable; I once had a question about my order, and their response was prompt and helpful. The support team is accessible through the app, making it easy to get assistance whenever needed.

Security & Privacy Review

As an American user, I prioritize security and privacy when using apps, and Crumbl does not disappoint. The app is available on both the App Store and Google Play, ensuring that it meets the necessary security standards for mobile applications. During registration, I was only required to provide basic personal information, such as my name and email address, which I found to be reasonable.

Importantly, Crumbl does not bombard users with ads, which enhances the overall experience. I also appreciate that they are transparent about their data usage policies, ensuring that my information is not shared with third parties without my consent. Overall, I feel secure using the Crumbl app, knowing that my privacy is respected while I indulge in my favorite cookies.

Pros
  • Crumbl offers a rotating menu of gourmet cookies every week.
  • Each cookie is made fresh using high-quality ingredients.
  • Customers can enjoy unique flavors not found elsewhere.
  • The cookie presentation is visually appealing, perfect for gifting.
  • Convenient delivery and pickup options enhance the customer experience.
Cons
  • Limited menu variety may not satisfy all taste preferences
  • High prices can deter budget-conscious customers
  • Cookies may be overly sweet for some palates
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User Reviews

(772K Reviews)
  • Ashly Perez de Tejada
    2026/05/08

    I struggled through every part of using this app. I tried signing in, had an error three times. It kept auto filling my code and then not allowing me to enter it. I tried creating a pre-order, filled out every field, the checkout button continued to stay greyed out so I couldn't continue. Tried paying with a gift card. scanned the gift card, saw the amount, hit "apply to order"; it never applied so I purchased my order with the default card instead of my gift cards. Absolutely infuriating!

  • Andrew Cunningham
    2026/06/01

    Does not show secret cookies during the pink member discount window. Doesn't add vouchers to your list when you scan them. Has to be restarted to refresh properly. The I'm Here button does not work, always returning an error about not finding the receipt. Now they're not even showing the names of cookies on Sunday and you have to tell the staff your order when you get there. Get it together, crumbl.

  • Emily B
    2026/05/21

    I have tried to login multiple times it sends me a code, but then there's not submit or enter button to actually log in. I tried to order online, but it wouldn't let me because items were sold out. I adjusted my cart and it still wouldn't let me check out. I had to go into the store and order, not that I had an issue with that, but the app is supposed to help not hinder.

  • rachel fon
    2026/05/22

    Having issues with curbside pickup. app wont let me say "I'm here" with the button. I keep having to call the store. Unsure if new issue or store problem as it worked the first time but at a different store eta they took the ability to see 2 weeks ahead for the cookie lined up. I have adhd so that was nice so I could put it in my calendar for a reminder.

  • Sarah Trimbach
    2026/04/27

    I can't use my name and Mobile number to place an online order when using the app. I tried several attempts in the app and never got the security code sent to my phone. I went to their main website on Google Chrome and supposedly it did the same exact thing. Sadly, I am still having technical issues with both.

Review Source: Google Play store public user reviews.

FAQ

Does Crumbl collect my personal data?

Yes, Crumbl collects personal data such as your name, email address, and payment information to process orders and enhance user experience, in accordance with their privacy policy.

Does Crumbl offer a free trial or free version?

Crumbl does not offer a free trial or free version, as the app is primarily used for ordering and purchasing cookies.

Does Crumbl require an internet connection?

Yes, an internet connection is required to access and use the Crumbl app and its features.

How can I contact support or send feedback for Crumbl?

You can contact Crumbl support through the app’s help section or visit their official website to submit feedback or inquiries.

How do I manage or cancel my Crumbl subscription?

Since Crumbl does not have a subscription plan, there is no need to manage or cancel a subscription. You simply place orders as desired.

How to use Crumbl

Can I log in from my mobile device?

Yes, you can log in to your Crumbl account using our mobile app or the mobile version of our website.

How can I reach Crumbl customer service?

You can contact Crumbl customer service through the help section on our website or by calling our customer number listed there.

How do I contact customer service for help?

You can reach customer service via our website’s contact page or by calling the customer number provided there.

How do I log in to my Crumbl account?

Visit the Crumbl website and click on the "Log In" button at the top right corner, then enter your credentials.

How do I update my customer number?

Customer numbers are automatically assigned and cannot be updated. For questions, please contact customer service.

What's New

  • Thank you for downloading the Crumbl App! This new release also includes some minor updates and performance improvements to help make your app experience better.
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