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GTL | GettingOut

Name: GTL | GettingOut
Rating: 3.3 (22100 reviews)

3.3

Rating

1,000,000+ Downloads

3.4.1 Version

Information

Category: Productivity
Price: free
Age Rating: Everyone
Available on: /
Developer: Viapath
Updated on: May 12, 2026

The GTL | GettingOut app revolutionizes communication for incarcerated individuals and their families. Designed to bridge the gap between loved ones, it offers seamless access to messaging, video visits, and secure payments. With a user-friendly interface, the app ensures that staying connected is easier than ever, fostering relationships and support during challenging times. Experience the convenience of staying in touch, no matter the distance, with GTL | GettingOut.

Features & Highlights

Video Visitation: This feature allows users to connect with loved ones through video calls, making it feel like they are right there with them. For instance, I recently used this feature to have a virtual visit with my brother, who is currently incarcerated. The ability to see his face and share a moment together was invaluable.
Messaging System: The app provides a secure messaging platform that enables users to send and receive messages from inmates. I found this particularly useful when I wanted to send a quick note to my friend in prison. The interface is straightforward, allowing me to type and send messages without any hassle.
Account Management: GTL | GettingOut offers a user-friendly account management system that allows you to easily add funds, manage contacts, and track communication history. I appreciated how simple it was to add money to my account for phone calls, ensuring I could stay connected without any interruptions.
Photo Sharing: Users can send photos to inmates, which can brighten their day and strengthen connections. I recently sent a picture of my family gathering, and the joy it brought to my brother was evident when we spoke next.
Notifications: The app keeps you updated with notifications about messages, video calls, and account activity. I found this feature particularly helpful as it ensured I never missed an important message or call from my loved one.

Real Experience Using "GTL | GettingOut"

Application Scenarios

Using the GTL | GettingOut app has become a part of my daily routine, especially since my brother has been incarcerated. I often find myself using the app during my lunch breaks at work, where I can quickly check for messages or schedule a video call. On weekends, I dedicate time to send him photos and updates about family events, which helps him feel connected to our lives outside. The app has also been a lifeline during tough times, allowing me to reach out and support him emotionally through messages when he needs it most.

User Experience

The user interface of the GTL | GettingOut app is intuitive and easy to navigate. Upon opening the app, I am greeted with a clean layout that clearly displays my account balance, recent messages, and options for video calls. The workflow is seamless; I can switch between messaging and video calls without any lag. I’ve experienced minimal performance issues, and the app runs smoothly on both my Android and iOS devices. Overall, my feelings after using the app are overwhelmingly positive. It has made maintaining a relationship with my brother much easier, and I appreciate the effort that has gone into creating a user-friendly experience.

Pricing

GTL | GettingOut operates on a pay-as-you-go model, which means you only pay for the services you use. The pricing for video calls and messaging is reasonable, especially considering the emotional value of staying connected with loved ones. I typically add funds to my account every month, and I find that the costs are manageable, allowing me to maintain regular communication without breaking the bank.

Updates & Support

The app is regularly updated, which is a significant plus. I’ve noticed improvements in performance and new features being added over time, enhancing the overall user experience. Customer support is also commendable; I had a minor issue with my account, and the support team was responsive and helpful, resolving my problem quickly. This level of support gives me confidence in using the app long-term.

Security & Privacy Review

As an American user, security and privacy are paramount when using apps like GTL | GettingOut. The app is available on both the App Store and Google Play, which adds a layer of credibility. During the registration process, I was required to provide some personal information, including my name and email address, but I felt comfortable doing so as the app clearly outlines its privacy policy. GTL | GettingOut does not bombard users with ads, which is a relief, as I prefer a clean interface without distractions. Additionally, the app does not engage in excessive tracking behavior, ensuring that my personal data remains secure. Overall, I feel confident that my information is protected while using the app, allowing me to focus on what truly matters—staying connected with my loved ones.

Pros

Connect with loved ones easily through secure messaging and video calls.
Enjoy instant access to updates and news from the outside world.
Share photos and messages to maintain meaningful relationships.
Experience user-friendly navigation for hassle-free communication.
Stay connected anytime, enhancing emotional support and well-being.

Cons

Limited functionality can hinder user experience and accessibility.
High fees may deter users from fully utilizing the app.
Inconsistent customer support can lead to frustration and unresolved issues.

Get Installation Details

Google Play

App Store

User Reviews

(22.1K Reviews)

Bud Lightyear
2025/01/06
Terrible app! I deposited $10 but when I'd try sending messages insufficient funds pops up. Called customer service & got that taken care of, then I had issues sending pics. Five out of 9 pics didn't go thru and it says "Denied: StatusesSyncServices"...but best believe I was charged for sending them. That was a few days ago. Now I can't send pics at all. There's no need for GTL to fix the problem because there's no competition, so they know we'll just deal with it. Smh.
Carol Thomas
2026/06/26
The messaging app seems to be the most effective at getting through and having communication. Everything has to be approved, but you can upload pictures, and even send videos. The phone system however has difficulties. If you don't answer and choose "0", you will be disconnected. If this happens twice in a row, then no call can be made to the same number for 48 hours. Sometimes for no reason it switches to Spanish, which I don't speak, and then it's very confusing but I just remember to hit 0.
Chelsee Hook
2026/06/15
The app keeps telling me my incarcerated loved one has been released... he only went to work release. It boots us both out numerous times throughout the day. Dont even get me started of how confusing it is since theres 3 separate business and customer service departments on one page, so you call the wrong one pretty much guaranteed. telemate, is separate from gtl. Those are both separate from the other advance pay or whatever its called. The website kicks you to another website...
Gayla Dixon
2026/04/17
Very often, the message I'm typing will just disappear and I have to start over. VERY FRUSTRATING, especially when many paragraphs are lost. The inmate I send messages to also occasionally experiences the same thing. Also, when I send photos (small MB), it sometimes takes NUMEROUS attempts to go through. I have excellent, internet and have tried to send photos from other places and connected to other high speed internet, and it makes no difference. Can these things not be fixed??
Carla Curran
2026/05/26
This app sucks. It freezes constantly and you cannot finish your message. Then you have to start over. If you're lucky enough to get your message finished without it crashing, it usually pends for 2-3 days. You can only send one picture at a time. If you select the wrong picture you cannot delete it. When you call customer service, they fumble with solutions to fix the issue and will contact you via email. That doesn't happen either! The app is difficult to set up. Alot of app issues.