3.0 




The coupons are pretty restrictive, and personalized to you...so you get the ones you never use. But the big issue is customer service. Like any ordering app, it sometimes lets you order things that the location can't provide (out of stock, machine down, etc.). The problem is that support won't issue a refund. They think it's acceptable to toss you some reward points and shoo you away.





the app used to work okay but on two separate occasions over the years it will randomly just stop doing the scan to pay option. I have a credit card linked to it and it worked just fine for a long period of time and then no longer works. what's the deal? I have uninstalled and reinstalled since there are no updates showing still does not take my credit card when I am paying for my order. what's the deal. the employees say that it is very common





I like not having to speak my orders, to take my time mid-decision, and see the price before deciding anything. And Roll Up The Rim is done well! My main issue is confidence I'm ordering from the right location. I wish a map showed for each, or at least distances on the main search page rather than having to click through to verify. Street name isn't enough due to so many Tim Hortonses around! Also, more stores need to check the mobile queue more often. And have a "pick up here" sign!





App was cool until y'all started taking my money with no refund at all. Can't make a pick up order with y'all taking my money and saying that there was a "Processing error". You take my money but I go to the store they don't have my order. Make a complaint and I get some automated email about how it'll come back to my bank since it's not a hard sell. Please. I've been waiting days for those pending transactions to stop and come back to me. Thanks Tims app. 👎





Nice new feature where you just take our money when ordering delivery online or in the app. The order just processes indefinitely. Out $25 between two orders with no refund insight as they decided it was "delivered" not sure who got that because it wasn't me and it shows the order is still being prepared. Interesting. I'm out. Keep your mediocre donuts.
Review Source: Google Play store public user reviews.
Yes, Tim Hortons collects personal data such as location, order history, and payment information to enhance user experience and provide personalized offers.
The Tim Hortons app is free to download and use, and there is no subscription fee required to access its basic features.
Yes, an internet connection is required to use the Tim Hortons app for placing orders, accessing your account, and viewing menu items or promotions.
You can contact Tim Hortons support through the app by navigating to the help section or by visiting their official website for additional contact options.
Since the Tim Hortons app does not have a subscription model, there is no need for cancellation. However, you can manage your loyalty account and preferences within the app settings.
You can reach Tim Hortons customer service through their official website or by calling their customer service number listed in the app.
To activate the app, download it from your device's app store and follow the on-screen instructions to create or log into your account.
To log in, open the app and enter your registered email and password. If you don’t have an account, you can sign up within the app.
The customer number for Tim Hortons can usually be found on their website or in the app under the help section.