4.2 




They have slow customer service, and their app is not efficient at all. I accidentally selected different seats and exited out of the app before checking in. When I reopened the app to check in, I could no longer do it, and it wouldn't proceed to check in until I paid for the seats selected. I have already paid for my tickets but just needed to check in. When I reached out to customer service, it took hours to get a response just for them to tell me I have to pay, and I can't remove services.





thsi app completely failed at replacing checking in on the website. it's buggy, does not let you but your information in manually (you are forced to take a picture of your documents), it takes an unreasonably long time to get anywhere within the app- and! it's the only option you have! i have heard the other apps were just as bad but this is the first I've had to review so low in a long time.





The primary purpose of the airline's app is to provide flight information readily and simplify check-in. This app fails at both. It updates the gate info at the very last moment. It never pre-caches boarding passes, so opening them is painful, especially in Mexico where the Internet can be slow. Free advice: don't use the app, print boarding passes, and check the board for flight updates.





Worst app ever. You can attempt to do the check in and it works less than half of the time. Sometimes you can do one but not your travel partner's or childrens'.Most of the airport terminals have huge lines due to this app error and when they are down the attendants will try to charge you even though you prove it is not user error. worst system all together.





Horribly buggy app. I tried adding checked luggage 3 different times which resulted in errors. It was only on the 3rd time when I was finally able to complete the transaction. It was only then that I was charged for all 3 transactions. Volaris Customer Service is useless and will not refund you nor the airport attendants will not help get your refund either. They will force you to submit a case through a form online, which may take up to 3 days to hear any reply.
Review Source: Google Play store public user reviews.
Yes, Volaris collects personal data necessary for booking and managing flights, such as your name, contact information, and payment details, in accordance with their privacy policy.
Volaris does not offer a free trial or a free version, as it primarily operates as a service for booking flights and travel-related services.
Yes, Volaris requires an internet connection to access its features, such as searching for flights, making bookings, and managing reservations.
You can contact Volaris support through their official website or app, where you can find customer service options, or you can send feedback via their designated channels.
To manage or cancel any subscriptions or memberships with Volaris, you can log in to your account on their website or app and follow the prompts in your account settings.
You can reach Volaris customer service by calling their toll-free number or using the chat option in the app for assistance.
To activate your account, download the app, register with your email, and follow the instructions sent to your email to confirm your account.
Your customer number can be found in your profile section within the app after logging in.
If you're unable to log in, use the "Forgot Password" option to reset your password or contact customer service for help.