3.2 As someone who loves attending live events, I often find myself using the StubHub app in various scenarios. For instance, just last month, I was planning a weekend getaway to see a major league baseball game. I opened the app while sitting in my living room, browsed through the available games, and found the perfect match happening on Saturday. The app allowed me to filter by date and location, making it incredibly convenient to find exactly what I was looking for.
Another scenario was when my friends and I decided to go to a concert on a whim. We were out for dinner, and I quickly pulled up the StubHub app to check if there were any last-minute tickets available. Within minutes, I had secured our seats, and we were able to enjoy an unforgettable night of live music.
The user interface of the StubHub app is sleek and modern, making it a pleasure to use. The home screen displays featured events and personalized recommendations based on my previous searches, which I find incredibly helpful. Navigating through the app is seamless; I can easily switch between different categories like sports, concerts, and theater. The ticket purchasing workflow is straightforward, with clear options for selecting seats and viewing prices. I appreciate the detailed seating charts that help me visualize where I’ll be sitting. Overall, my experience has been positive, with the app performing smoothly without any glitches or slow loading times.
StubHub's pricing is competitive, and I often find tickets at various price points to fit my budget. While there are service fees added to the ticket price, I believe the convenience and selection offered by the app justify the cost. I’ve managed to score some great deals, especially during promotional events or when purchasing last-minute tickets. Overall, I feel that the pricing is fair for the value provided.
StubHub frequently updates its app to enhance user experience and add new features. I’ve noticed improvements in the loading speed and the addition of new payment options, which have made my transactions even smoother. In terms of support, I had a question about my order once, and I was impressed by the responsiveness of their customer service team. They were quick to address my concerns and provided clear guidance, which left me feeling valued as a customer.
As an American user, security and privacy are paramount when using any app, especially one that involves financial transactions. StubHub is available on both the App Store and Google Play, which adds a layer of credibility. The registration process requires basic personal information, such as my name and email address, which is standard for ticketing apps. I appreciate that StubHub has a clear privacy policy outlining how my data is used and protected.
Regarding ads and tracking behavior, I’ve noticed that the app does not bombard me with excessive advertisements, which is a relief. Instead, it focuses on providing relevant event recommendations based on my interests. Overall, I feel secure using StubHub, knowing that they prioritize user privacy and data protection.





I did not receive my tickets in downloadable format. Despite trying for 20 hours over several days, Stubhub failed to resolve the matter so I could sell them. when I tried to delete my listing, I was prevented. So, I deleted my credit card, but it was then charged without my authorization. I was repeatedly told the seller would resend the tickets after screen shots showed that their system was not working. These were false assurances, aka lies. Now, they deny a refund. Fraud. No other word .





I sold a FIFA ticket on the platform back in January for an event taking place in June. The transaction was successfully completed. It is completely unacceptable that StubHub holds a seller's funds for six months, only to issue an email stating that the payout will not be processed until 8 to 10 days after the event concludes. Holding funds for this long, while simultaneously charging premium fees, is a terrible user experience that discourages sellers from using your platform in the future.





Purchased 3 baseball tickets. Stubhub told me I would receive an email from the seller confirming the delivery. I never received the email. Tried to contact Stubhub with no success as their responses come from an automatic chat. I openned a dispute with my bank and it would take 2 months to resolve, and way too late for the game date. I had to buy new tickets in the meantime in a different platform. Previous purchases from Stubhub were much better.





Be forewarned that despite having a FanProtect policy, they most definitely did not honor it in my case. Bought parking tickets, which stated the lot adjacent to the venue...But, once confirmed via email, location was actually 23 min walking distance away. Contacted live/phone support, 6 total agents. All told me my case was escalated. But, after 7 days of trying, realized they were just delaying me so I couldn't get a refund at all. Contacted credit card company & was refunded immediately.





I used StubHub's resale feature because I couldn't attend. The ticket sold. I then repeatedly contacted StubHub to obtain the ticket so I could transfer it to the buyer. The ticket was never made available to me, which prevented both my attendance and the transfer. I contacted them every day multiple times a day and they were incapable of solving my issue then when ahead and charged me for the amount I paid to purchase the ticket plus the amount that I tried to sell the ticket for.
Review Source: Google Play store public user reviews.
Yes, users can submit feedback and suggestions through the app or the customer support section on the StubHub website.
Yes, StubHub - Live Event Tickets collects personal data to enhance user experience, process transactions, and improve services, as outlined in their privacy policy.
While some features may be accessible offline, such as viewing previously downloaded tickets, most functionalities require an internet connection to operate effectively.
Since there is no subscription to cancel, users can simply stop using the app or delete it from their devices at any time.
StubHub - Live Event Tickets does not require a subscription fee; it operates on a pay-per-transaction basis for ticket purchases and sales.
Unfortunately, customer numbers cannot be changed. If you have concerns, please contact StubHub customer service for assistance.
You can reach StubHub customer service through their website's help center, or by calling their customer support number for immediate assistance.
To activate your StubHub account, check your email for the activation link sent during registration and follow the instructions provided.
You can contact customer service through live chat or by calling their support number for help with account activation issues.
Click on the "Forgot Password?" link on the login page and follow the prompts to reset your password via email.