4.6 ADT Pulse ® is a comprehensive home security app that offers a range of features designed to enhance your home safety and convenience. Here are some of the core features that stand out:
Using the ADT Pulse app has become a part of my daily routine. Every morning, I check the app to ensure that all doors are locked before I leave for work. On weekends, I often use the app to adjust the thermostat while I’m out running errands, ensuring that my home is comfortable when I return. Additionally, I frequently check the live camera feeds to monitor my pets while I’m away, giving me peace of mind that they are safe and sound.
The user interface of the ADT Pulse app is intuitive and user-friendly. Navigating through the various features is straightforward, and I appreciate the clean design that makes it easy to find what I need quickly. The performance has been reliable; I rarely experience lag when accessing live feeds or adjusting settings. Overall, my experience with the app has been positive, as it has made managing my home security effortless and efficient.
ADT Pulse offers various pricing plans depending on the level of service and features you choose. While the initial setup can be a bit pricey, the monthly subscription fees are competitive compared to other home security services. I find the investment worthwhile, considering the peace of mind and convenience it provides.
ADT regularly updates the app to improve functionality and security features. I’ve noticed enhancements in the user interface and additional features that have been rolled out over time. Customer support is readily available, and I’ve had positive experiences when reaching out for assistance. Their team is knowledgeable and responsive, which adds to my overall satisfaction with the service.
As an American user, security and privacy are paramount when using an app like ADT Pulse. The app is available on both the App Store and Google Play, ensuring that it meets the necessary security standards for mobile applications. During the registration process, I was required to provide personal information, including my address and contact details, which is standard for security services. However, I appreciate that ADT emphasizes the importance of protecting this data and has measures in place to safeguard it.
One concern I had was regarding ads or tracking behavior. Fortunately, ADT Pulse does not bombard users with ads, which is a relief. The app focuses on providing a secure experience without unnecessary distractions. Additionally, I have not noticed any invasive tracking behavior, which is crucial for maintaining my privacy. Overall, I feel confident using the ADT Pulse app, knowing that my security and personal information are taken seriously.





Haven't been able to effectively use the app since October. I got a new phone in November and I can't even login, so I'm not receiving any notifications or alerts. Yes, I've deleted and reinstalled the app multiple times. I spoke to customer service and was first told I needed a new login account, then told there's "issues" with the app with no ETA of when it will be fixed. 🤔 I've been a customer for nearly 8 years, so I'm very disappointed in the inefficiency at all.





seems like this app is not maintained and has not been updated in years or even decades. it's hasn't been improved in the years I've used it. it doesn't even support dark mode. when I select video clips it goes in a loop selecting the camera and then clips again. it's like no one at adt is testing this app works or paying any attention. it doesn't even fully control the status of the home control panel. cameras still only take 30 second clips at a time. control of automations has been removed.





Awful! Can't use it at all. Ever since the July update. Had problems earlier in the year as well then they fixed it only to be left with thw same issue yet again. I can't even log on to the website and arm/disarm!!! Why pay the money monthly when it's such a HASSLE to keep the app working for customers properly. I have Uninstalled the app and reinstall multiple times and still won't work! Very frustrating for the money we pay for this system!





UPDATED: I went to the ADT website, I logged in there. After I did that, the app was able to login again. Not sure what happened there. ------------------ It used to work, can't login now. For the last few days it simply doesn't let me login, doesn't let me reset my password, there is no way to get in. I've seen online multiple complaints about the same.





Sometimes it will work, sometimes it doesn't. For example, i am in my room trying to set the alarm and it will not work. It keeps trying to troubleshoot instead. When i try to set it or turn it off coming or leaving, it doesn't always work and i end up setting the alarm off at 5 am when i get home from work. It's okay when it wants to be. 🤷♀️
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app or by contacting ADT customer support to help improve the service.
Yes, ADT Pulse ® collects certain personal data to provide services and improve user experience, but it adheres to privacy regulations to protect user information.
ADT Pulse ® primarily requires an internet connection to function, and offline use is limited since most features rely on cloud connectivity.
To cancel your ADT Pulse ® subscription, you can contact ADT customer service directly or manage your account through the ADT website or app settings.
Subscription costs for ADT Pulse ® vary based on the specific services and features chosen, so it's best to check with ADT for the latest pricing information.
Customer numbers cannot be changed. If you have concerns, please contact customer service for further assistance.
You can reach customer service by calling the number provided on your account statement or visiting the ADT website for live chat options.
Use the "Forgot Password" link on the login page to receive a reset link via email. If needed, contact customer service for further assistance.
To activate your account, follow the instructions in the activation email you received or contact customer service for help.
To log in, visit the ADT Pulse website, enter your email and password, and click 'Log In.'