4.0 The Fuel Rewards® program is designed to help users save money on fuel purchases while providing a seamless experience. Here are some of its standout features:
As someone who is always on the go, I find myself using the Fuel Rewards® program app in various scenarios. For instance, during my weekly grocery shopping trips, I make it a point to shop at stores that participate in the program. Each time I swipe my loyalty card, I can see my fuel rewards accumulate in real-time. Additionally, when I plan a weekend getaway, I check the app to find the nearest gas stations that accept my rewards, ensuring I get the best price possible. It’s become a part of my routine, and I genuinely look forward to seeing how much I can save each month.
The user interface of the Fuel Rewards® program app is intuitive and straightforward. Upon opening the app, I’m greeted with a clean dashboard that displays my current rewards balance and nearby participating locations. Navigating through the app is a breeze; I can quickly access my transaction history, find partner offers, and even redeem my rewards with just a few taps. The performance is smooth, with minimal loading times, which is crucial when I’m in a hurry. Overall, my experience has been positive, and I appreciate how the app simplifies the process of saving on fuel.
The Fuel Rewards® program is free to join, which is a significant advantage for users looking to save on fuel costs without any upfront investment. While there are premium membership options available that offer additional benefits, the basic program provides ample opportunities to earn rewards through everyday purchases. I’ve found that even without paying for a premium membership, I can still enjoy substantial savings at the pump.
The app is regularly updated to enhance user experience and introduce new features. I’ve noticed improvements in the app’s performance and the addition of new partner offers over time. Customer support is readily available through the app, and I’ve had a positive experience when reaching out for assistance. The support team is responsive and helpful, which adds to my overall satisfaction with the program.
As an American user, security and privacy are paramount when using any app, including the Fuel Rewards® program. The app is available on both the App Store and Google Play, ensuring it meets the necessary security standards for mobile applications. During registration, I was required to provide basic personal information, such as my name, email address, and phone number. This data is essential for account management and rewards tracking.
Regarding ads and tracking behavior, I appreciate that the app is relatively unobtrusive. While it does offer personalized deals based on my shopping habits, I have not encountered excessive ads or invasive tracking. The app’s privacy policy is transparent, outlining how my data is used and protected. Overall, I feel secure using the Fuel Rewards® program, knowing that my information is handled responsibly.





Too often it tells me to download the app when I already have it downloaded, and almost every time it tells me that my fuel rewards info can't be retrieved. Also it has never saved the gas receipt for my fuel rewards program. I have deleted the app and reinstalled it with no help fixing the problem. I would be grateful for any help with my issues, Thank you.





The app has improved in the last few years. the user experience is much better. managing your payment card and discounts now work well and the gas station location services don't hang up as it did in the past. there is still some lag to load some information, like the promotional discounts, but otherwise it is a good app to refuel at Shell stations.





I really loved the Fuel Rewards app! It was always super easy to navigate and find how much money I saved per gallon. It was never glitchy on my pixel 3A, 5A or 7A, never many ads to get in the way, my phone never got warmer, and it didn't really crash ever that I could think. I really wish Shell wouldn't have gotten rid of this app but I understand they want to integrate it within the Shell app for a seamless experience across platforms. If it wasn't obsolete I'd still use it 💯 of the time!





No matter how nany updates they do, this app still sucks. It locks up and has to be deleted reinstalled, and restarted every time if I want to use it. If you want me to buy your fuel, you will fix this. 95% of the time, the discount we get from T-Mobile plus our standard gold discount is still not enough to compete with the every day price of the competition. Most of the time Shell is a good 30 cents high than anyone else.





This app has not worked on my Samsung Galaxy since November 8, 2025. I have had a SHELL card for over 20 years and this app for about seven years and the app has never shown the correct discount. I get ten cents off and it only shows five cents, I don't get the discount at the pump, SHELL discounts it on my statement, and I don't get online receipts. I can't delete this app account without closing the credit card account, it's as though they loathe their customers and want them to leave.
Review Source: Google Play store public user reviews.
Yes, the Fuel Rewards® program collects personal data, such as your name, email address, and transaction history, to manage your account and provide personalized offers and services.
The Fuel Rewards® program is free to join, and there is no subscription fee, allowing users to start earning rewards without any cost.
Yes, the Fuel Rewards® program requires an internet connection to access your account, check rewards, and redeem offers, as it relies on real-time data for transactions and updates.
You can contact support or send feedback for the Fuel Rewards® program through the app itself or by visiting their official website, where you can find a customer service section with contact options.
Since there is no subscription to manage or cancel for the Fuel Rewards® program, you can simply stop using the app or choose to delete your account if you no longer wish to participate.
You can reach customer service at 1-888-604-1259 for assistance with your Fuel Rewards account.
Check your email for an activation link from Fuel Rewards, click the link, and follow the prompts to complete activation.
Open the app, enter your email and password, and tap "Log In" to access your account.
Yes, you may need to activate your account using the activation link sent to your email after signing up.
Your customer number is typically found in your account settings within the app or on your membership card.