4.2 Samsung Wallet, previously known as Samsung Pay, is a versatile digital wallet that combines convenience and security in one powerful app. Here are some of its standout features:
In my daily life, Samsung Wallet has become an indispensable tool. Whether I'm grabbing a coffee on my way to work or shopping for groceries, the app streamlines my transactions. For example, during a recent grocery run, I realized I had forgotten my wallet at home. Thankfully, I had my phone with me, and I was able to pay using Samsung Wallet. The cashier was impressed by how quickly I completed the transaction, and I felt relieved not to have to return home for my wallet.
The user interface of Samsung Wallet is intuitive and user-friendly. Upon opening the app, I am greeted with a clean layout that makes it easy to navigate through my cards and transactions. Adding a new card is a breeze; I simply take a picture of my card, and the app does the rest. The performance is smooth, with quick loading times and no lag during transactions. Overall, my experience has been overwhelmingly positive. The app not only simplifies my payment process but also enhances my shopping experience by keeping everything organized in one place.
One of the best aspects of Samsung Wallet is that it is completely free to use. There are no hidden fees or subscription costs associated with the app. Users can enjoy all its features without worrying about additional charges, making it an attractive option for anyone looking to simplify their payment methods.
Samsung Wallet receives regular updates that enhance its functionality and security. I appreciate that the developers are committed to improving the app based on user feedback. Additionally, Samsung provides robust customer support, with a dedicated help section within the app and online resources. Whenever I have a question or encounter an issue, I can easily find assistance, which adds to my overall satisfaction with the app.
As an American user, security and privacy are paramount when it comes to digital wallets. Samsung Wallet is available on both the App Store and Google Play, ensuring that I can download it from a trusted source. During the registration process, I was required to provide some personal information, including my name and payment details. However, I was reassured by the app's strong security measures, such as biometric authentication and tokenization, which protect my data during transactions.
Moreover, Samsung Wallet does not bombard users with ads, which is a significant plus for me. I appreciate that my data is not being sold to third-party advertisers, allowing me to use the app without feeling like I'm being tracked. Overall, I feel confident using Samsung Wallet, knowing that my financial information is secure and my privacy is respected.





So far it has worked everywhere I could use it. Impresses at the ease of use and the speed of digital receipt to the app. 2026 update: App won't work at all now. Freezes all the time, I haven't been able to add a new card since getting a new device. Tried uninstalling and reinstalling. Will update when it becomes useable.





This WAS a great and convenient app. Now, every time you use it, you have to pull out your cards, look up your CCV, plus whatever information it doesn't feel like filling in. There's really no point to it anymore. It's not convenient at all and really saves no time. Like so many other stupid decisions Samsung has made they last few years, this too makes owning and using their products less appealing with every iteration.





The app is fine, but on occasion all cards randomly disappear. Also just learned points now expire a year from earning them. This is nowhere to be found in the "helpful" FAQ section. I stumbled across this when I pressed the reward icon in the app. Pretty tacky when you're earning a paltry 3 points per transaction unless you're buying tons of gift cards. Now it's a useless rewards program! I won't use anymore because the rewards suck, now you can't track my purchases Samsung. You lose!!





It's awesome when it works, but the problem is, IT ONLY WORKS HALF OF THE TIME for me at best! It really has the potential to work just about anywhere, from a Five Below to Walmart to a run-down gas station convenience store. The problem is, I have had a number of problems with it in practice: 1) About half of the time, I get a "Card Read Error" or something to that effect, and the transaction does not go through at all. 2) Sometimes, the payment actually goes through, but I do not get points for the transaction, and the transaction doesn't even show in my Samsung Pay history. 3) I have had a problem before where I simply couldn't even try to make a payment with a card anymore. I would type in my pin or use the iris scanner, but then it would not do the 30-second countdown. It just instantly failed. I was able to solve this by deleting all of the app data on my phone, re-signing in, and manually re-adding and re-authenticating every payment method in the app. It was a pain in the butt, and there was no explanation for why it happened in the first place! I will also say, I've contacted Samsung several times about each of these problems, but their responses were unhelpful.





Had the app installed with cards entered. They updated the app, and changed the appearance, and they deleted all my cards and made me register again. I don't have my wallet and now I cannot make my purchases. This app cannot be trusted, and is unreliable. Edit: after being pushed to delete Samsung Pay and try Google Pay, for a week or 2, I can say that the Google Pay app is way better. Machines read it faster, It requires fewer button pushes, and doesn't time out after a few seconds.
Review Source: Google Play store public user reviews.
Samsung Wallet does collect some personal data to provide its services, such as transaction history and device information. However, Samsung prioritizes user privacy and data security, implementing measures to protect personal information.
Samsung Wallet is available for free to all users, with no subscription required to access its basic features. Users can utilize the app for making payments without any associated fees.
While an internet connection is not required to make payments once the payment information is saved, an internet connection is necessary for initial setup, updates, and accessing certain features within the app.
Users can contact Samsung Wallet support through the Samsung Members app, the official Samsung website, or by calling Samsung customer service. Feedback can also be submitted within the app itself.
Since Samsung Wallet does not have subscription plans, there is no need for cancellation. Users can simply uninstall the app or remove any linked payment methods if they no longer wish to use the service.
You can reach Samsung Wallet customer service by calling 1-800-SAMSUNG or visiting the Samsung support website for assistance.
To activate Samsung Wallet, download the app from the Galaxy Store or Google Play, open it, and follow the on-screen instructions to set it up and link your payment methods.
Open the Samsung Wallet app and enter your Samsung account credentials to log in. If you haven't set up an account, follow the prompts to create one.
The customer service number for Samsung Wallet inquiries is 1-800-SAMSUNG (1-800-726-7864).