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XFINITY Home

XFINITY Home

4.0
Rating
1,000,000+ Downloads
12.74.2 Version
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Information

  • Category: Lifestyle
  • Price: free
  • Age Rating: Everyone
  • Available on: /
  • Developer: Comcast Cable Communications
  • Updated on: Apr 10, 2026
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The XFINITY Home app offers a seamless way to manage your home security and automation from anywhere. With real-time alerts, live video monitoring, and remote control of smart devices, you can ensure your home is safe and connected. Customize your settings, receive notifications, and access your system with ease, all from your smartphone or tablet. Experience peace of mind and convenience with XFINITY Home, your all-in-one solution for home management.

Features & Highlights

The "XFINITY Home" app is a comprehensive home security and automation solution that offers a variety of features designed to enhance your home’s safety and convenience. Here are some of the core features that stand out:

  • Real-Time Monitoring: With the ability to view live video feeds from your security cameras, you can keep an eye on your home from anywhere. For instance, while I was on vacation, I used this feature to check in on my pets and ensure everything was secure.
  • Smart Home Integration: The app seamlessly integrates with various smart home devices, allowing you to control lights, thermostats, and locks all in one place. I often set my lights to turn on automatically when I arrive home, creating a welcoming atmosphere.
  • Custom Alerts: You can set up personalized notifications for specific events, such as when a door is opened or when motion is detected. This feature proved invaluable when I received an alert about my front door being opened while I was at work, prompting me to check the camera feed immediately.
  • Home Automation Routines: The app allows you to create routines that automate multiple actions with a single command. For example, I have a “Goodnight” routine that locks all doors, turns off the lights, and adjusts the thermostat with just one tap before I go to bed.
  • Emergency Response: In case of an emergency, the app provides quick access to contact local authorities or emergency services. I felt reassured knowing that I could reach out for help with just a few taps on my phone.

Real Experience Using "XFINITY Home"

Application Scenarios

As a busy professional, I often find myself juggling work commitments and personal responsibilities. The "XFINITY Home" app has become an essential part of my daily routine. For instance, I frequently use the app to check on my home while I’m at the office. One day, I received a notification that my front door had been opened unexpectedly. I quickly accessed the live camera feed and saw that it was just my neighbor dropping off a package. This feature not only gave me peace of mind but also allowed me to maintain a sense of control over my home environment, even when I’m miles away.

Another scenario where the app shines is during my travels. I recently went on a weekend getaway and used the app to monitor my home’s security. I set up custom alerts for any movement detected by my outdoor cameras. Each time I received a notification, I felt reassured knowing that I could check in and ensure everything was as it should be. The ability to control my smart home devices remotely also allowed me to adjust the thermostat to save energy while I was away.

User Experience

The user interface of the "XFINITY Home" app is intuitive and user-friendly. Upon opening the app, I was greeted with a clean layout that made navigation a breeze. The dashboard provides a quick overview of my home’s security status, and accessing different features is straightforward. I particularly appreciate the organized tabs for cameras, lights, and locks, which make it easy to find what I need without any hassle.

In terms of performance, the app runs smoothly without any noticeable lag. I’ve experienced quick loading times when accessing live feeds, and the video quality is impressive. The feature workflow is logical; for example, setting up a new device or creating a routine is guided by prompts that make the process seamless. Overall, my experience with the app has been overwhelmingly positive, and I feel empowered to manage my home’s security effectively.

Pricing

The pricing for "XFINITY Home" varies based on the services and equipment you choose. Generally, there is an initial setup fee for the equipment, followed by a monthly subscription that covers monitoring and additional features. While it may seem like a significant investment, the peace of mind and convenience it offers make it worthwhile. I believe that the value provided by the app and its features justifies the cost, especially for those who prioritize home security.

Updates & Support

XFINITY Home regularly updates its app to enhance functionality and address any bugs. I’ve noticed improvements in the user interface and additional features rolled out over time, which shows the company’s commitment to providing a top-notch experience. Customer support is readily available through the app, and I found their response time to be prompt and helpful when I had a question about setting up a new device. Overall, the support and updates contribute to a reliable user experience.

Security & Privacy Review

As an American user, security and privacy are paramount when using any home automation app, including "XFINITY Home." The app is available on both the App Store and Google Play, ensuring that it meets the necessary security standards for mobile applications. During the registration process, I was required to provide personal information, including my address and contact details, which is standard for home security services. However, I appreciate that the app emphasizes data protection and privacy, reassuring users that their information is secure.

Regarding ads and tracking behavior, I have not encountered intrusive advertisements while using the app. The focus remains on providing a seamless user experience without unnecessary distractions. Additionally, the app does not seem to engage in excessive tracking, which is a relief for privacy-conscious users like myself. Overall, I feel confident in the security measures implemented by "XFINITY Home," making it a trustworthy choice for home automation and security.

Pros
  • 24/7 professional monitoring for peace of mind
  • Remote access to control your home anytime
  • Customizable security alerts tailored to your needs
  • Seamless integration with smart home devices
  • User-friendly mobile app for easy management
Cons
  • Limited customer service availability leads to frustration
  • High monthly fees compared to competitors
  • Equipment costs can be unexpectedly high
  • Installation process may be time-consuming and complex
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User Reviews

(48.8K Reviews)
  • Erika Scordamaglia
    2026/07/01

    no longer working. I've spent hours trying to get this app to work. 3 different agents and a manager at Xfinity. I was supposed to get a call from some kind of advanced team and nothing. I'm so mad to be paying for something that doesn't work. no one can help and no compensation for my time or the fact that I am unable to use features of a security system I am paying for.

  • A Google user
    2019/04/16

    After 3 years of using it I can finally say that the last update was worth it! now the app opens up and connects a lot quicker and loads everything a lot faster, 3 years too late but it's finally here, thank you. next one on the list is to not sign out users every time the app updates. I hate updating the app just for that reason, and I have tried different phones, makes no difference.

  • George Pacheco
    2021/01/06

    I've been having so much trouble the Home Security App. I've called their customer technical support dept. to include their advanced level, to have them only hang up on me, and not get the app up & running to this date. Seriously looking into switching over to ADT, I hear that their system and customer service is much better. My family's safety and security is very important to me, so I need to go to a service that is there for you when there are problems with their equipment & apps.

  • A Google user
    2019/02/02

    Love being able to set alarm from my phone in case I forget on the way out. And, REALLY love that I can see exact time (to the second) when a motion sensor has been triggered (aka... door/window opens or closes). The only reason I didn't give 5 stars is because I haven't actually had an "emergency" (knock on wood!) & therefore am not familiar with anything that happens after an alarm is triggered.

  • A Google user
    2019/11/13

    I have a Samsung Note 9 and cannot get the app to work. After signing in, defaults to the home page to add a device. I have uninstalled, cleared cache, and rebooted to only encounter the same issue. The technician set our phones up and we had no issues since the first update. It is very irritating and frustrating not to be able to enjoy the intended use of this app. Not to mention what is going on at my house when we are away. I hope there is a patch in the works for Samsung Note users.

Review Source: Google Play store public user reviews.

FAQ

Does XFINITY Home collect my personal data?

Yes, XFINITY Home may collect personal data to provide its services, improve user experience, and for security purposes. Users should review the privacy policy for detailed information on data collection and usage.

Does XFINITY Home offer a free trial or free version?

XFINITY Home does not typically offer a free version; however, it may provide promotional offers or trials for new customers to experience the service before committing to a subscription.

Does XFINITY Home require an internet connection?

Yes, XFINITY Home requires a reliable internet connection to function properly, as it relies on cloud services for remote access and monitoring of devices.

How can I contact support or send feedback for XFINITY Home?

You can contact XFINITY Home support through their official website, where you can find options for live chat, email support, and phone assistance. Feedback can typically be submitted through the app or website as well.

How do I manage or cancel my XFINITY Home subscription?

You can manage or cancel your XFINITY Home subscription through the XFINITY website or app by logging into your account, navigating to the subscription settings, and following the prompts to make changes.

How to use XFINITY Home

How do I activate my XFINITY Home service?

To activate, visit the XFINITY activation page or use the app by following the on-screen instructions after creating your account.

How do I contact XFINITY Home customer service?

You can reach XFINITY Home customer service at 1-800-XFINITY (1-800-934-6489) or visit their website for support options.

How do I log in to the XFINITY Home app?

Open the app, enter your XFINITY ID and password, then tap "Sign In" to access your account.

What is the customer number for my XFINITY Home account?

Your customer number is located on your billing statement or can be found in your online account under "Account Settings."

What's New

  • This update includes bug fixes and other improvements that enhance the app's overall performance.
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