4.2 




Inconceivably bad app. No amount of taking a selfie will create a CLEAR ID. Select airports, flight date, and then flight number, app records wrong destination and wrong airline. Zero effective customer service (and CLEAR isn't cheap). Adding, not removing, problems to your travel experience. 1 star for both the app and the CLEAR service, itself.





The app prompts me to add my passport to the app, but I'm unable to complete the flow to add my passport. I get past the stage of adding a photo, and then it gets to the next step of scanning the chip in my passport with my phone. Every time no matter what I do, the chip scan errors out with "try again" and tells me not to move my phone or passport during the scan. I'm not moving my phone or passport. I've tried different positions and with my phone case off, and it never works successfully.





Clear has poor or no customer service. Paid for the product, and it worked for a bit. Showed up at the airport one time, and they now required me to get a PIN or something sent to my cell phone, but their SMS never arrived. Their employee shrugged and sent me away. Cancelled the service. I just tried calling to see if it was fixed. Robot told me there was a 1.5 hour wait. Waited on hold for 2.5 hours with no answer





Terrible app. Uploaded my vaccine information, and 2 weeks later it was gone. Was told they are having "issues," and to re-upload it. However, you can't re-upload it when traveling, and you uploaded this information to the app so wouldn't have to bring a card with you. Defeats the purpose. Now cannot enter the venue. Very unreliable. Do not recommend. Support was lackluster at best. Makes me rethink keeping my CLEAR membership. 1/5





Getting registered is ridiculous. They want you to put a photo id in a space smaller than the id and then tell you try again. Then if you quit after giving your email and pphone number and try agai, it's as if you were never in the system and have to input both email and phone and go through the verification process. Thought it'd make it easier to enter the ballpark, but forget it. Not worth the frustration of trying to get a photo id scanned with their app.
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app’s settings or customer support section, where they can share their experiences and recommendations for improvements.
Yes, CLEAR - Fast, Touchless Access collects personal data, including biometric information, to provide secure identification and access services. The app adheres to privacy policies to ensure data protection.
CLEAR - Fast, Touchless Access requires an internet connection for most features, but certain functionalities may be available offline, such as access to stored personal information.
To cancel your CLEAR - Fast, Touchless Access subscription, you can navigate to your account settings within the app and follow the cancellation instructions, or manage your subscription through the app store where you purchased it.
The subscription cost for CLEAR - Fast, Touchless Access may vary, typically offering monthly and annual plans; pricing details can be found within the app or on the official website.
Yes, you can update your email address in your account settings after logging in.
Unfortunately, customer numbers cannot be changed. Please contact customer service for assistance.
You can reach our customer service team through the app or by calling our support number listed on the website.
To activate your account, log in using your email and password, then follow the prompts to complete the activation process.
Click on the "Forgot Password" link on the login page, enter your email, and follow the instructions to reset it.