3.8 As someone who enjoys crafting in my spare time, the JOANN app has become an essential part of my routine. I often use it when I’m planning a new project, whether it’s sewing a dress for an upcoming event or creating handmade decorations for a friend’s wedding. Just last week, I found myself in a pinch when I needed some fabric for a last-minute gift. I quickly opened the app, browsed through the fabric selection, and placed an order for same-day pickup at my local store. This feature saved me time and ensured I had everything I needed to complete my project on schedule.
The user interface of the JOANN app is intuitive and user-friendly. Upon opening the app, I’m greeted with a clean layout that makes navigation a breeze. The search function is particularly effective, allowing me to quickly find specific items or categories. I appreciate how the app organizes products into various sections, making it easy to explore different crafting supplies. The checkout process is straightforward, and I’ve never encountered any glitches or slow loading times, which is a huge plus. Overall, my experience with the app has been positive, and I feel confident using it for all my crafting needs.
JOANN offers competitive pricing on a wide range of crafting supplies, and the app often features exclusive discounts and promotions. I’ve found that using the app allows me to take advantage of these deals more easily than if I were shopping in-store. Additionally, the app provides a price match guarantee, which gives me peace of mind knowing I’m getting the best price available. Overall, I believe the pricing is fair, especially considering the quality of the products offered.
The JOANN app is regularly updated, which keeps it running smoothly and introduces new features that enhance the user experience. I’ve noticed improvements in the app’s performance and additional functionalities, such as enhanced project idea sections and better inventory tracking. If I ever encounter an issue, the customer support team is responsive and helpful, providing assistance through the app or via their website. This level of support makes me feel valued as a customer and reassures me that I can rely on JOANN for my crafting needs.
As an American user, security and privacy are paramount when using any app, and JOANN takes these concerns seriously. The app is available on both the App Store and Google Play, ensuring it meets the necessary security standards for mobile applications. When registering for an account, I was required to provide basic personal information, such as my name and email address, which is standard practice. JOANN has a clear privacy policy that outlines how they handle user data, which I found reassuring.
In terms of ads and tracking behavior, I’ve noticed that the app does display some targeted advertisements, but they seem relevant to my interests in crafting. JOANN does not overwhelm users with ads, and I appreciate that they prioritize user experience. Overall, I feel secure using the JOANN app, knowing that my personal information is protected and that I can enjoy a tailored shopping experience without compromising my privacy.





interface is pretty simple and it is organized well. However, the links to "track" orders never works and also, if they cancel your pick up order, they don't tell you why. Pretty inconvenient. This would mean that their store inventory and app don't sync correctly - or they're just too lazy to actually check if they have items in stock. At least at Walmart, they still get what they can get ready and/or replace the items (of your choice).





This app was always glitchy, but the latest version sucks. The latest version of the app does not work at all. I cannot sign in, and I am absolutely using the correct information as it works on the desktop site. Extremely frustrating. Have seen tons of reports for this issue and yet it's not fixed. Great way to treat your customers. If our isolated town had any other place to go for these supplies, I would absolutely go there instead.





this app blows. Half the time placing an order is perfectly fine and the other half the time it's impossible because the app continuously switches the items in your bag from pick-up to shipping, etc. the items are also often not up to date based on location, so if I am able to place an order, half of it is canceled. Also, often when I go to the final step of checking out, there's some sort of "problem" and it doesn't go through. I hope they work on it and fix these issues bc it's disappointing





Ongoing problems Within the past 2 months I had a transaction go through my bank account three times, but the order never populated into my JoAnn account, AND the store never received my order. I had to dispute the charge. Today, I have tried to place an order with different cards and the app says "payment failure." I know all the cards are good for it, has to be an app problem. Of course if happens during the best sales of the year! I just wish this app were more reliable.





One of the worst apps I've ever used. It is impossible to order on it due to constant errors. It will say my address is wrong. I've lived here 35 years. Everything is accurate. I get errors about my payment method being wrong, but my credits cards are correct. The inventory lists are never accurate. It will say an item is available at a certain location, but in reality it is not. I've missed out on a lot of sales because of this app. I've tried uninstalling and reinstalling to no avail.
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app's feedback feature or by contacting JOANN customer service directly.
Yes, JOANN collects personal data to enhance user experience, process transactions, and provide personalized offers, but it is committed to protecting user privacy.
Yes, JOANN allows users to access certain features offline, such as browsing previously viewed items and accessing saved project ideas.
To cancel a JOANN subscription, you can go to your account settings within the app and follow the cancellation process or contact customer support for assistance.
JOANN does not require a subscription for its basic features; any premium membership or subscription services may vary in pricing and should be checked within the app.
Yes, you can log in to your JOANN account on our mobile app or website using your registered email and password.
Unfortunately, you cannot update your Customer Number. If you need further assistance, please contact Customer Service.
You can contact Customer Service via the "Help" section on our website or call the number listed there. We're here to assist you!
To activate your account, check your email for the activation link sent after registration and follow the prompts to complete the process.
You can reach Customer Service through the "Help" section on our website or by calling the provided customer support number for assistance.