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Telehealth by SimplePractice

Telehealth by SimplePractice

4.5
Rating
1,000,000+ Downloads
4.1.7 Version
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Information

  • Category: Medical
  • Price: free
  • Age Rating: Everyone
  • Available on: /
  • Developer: SimplePractice
  • Updated on: Apr 9, 2026
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"Telehealth by SimplePractice" is a user-friendly app designed to enhance virtual care for healthcare professionals and their clients. It offers secure video sessions, easy scheduling, and seamless billing, all within a single platform. With a focus on convenience and efficiency, the app empowers practitioners to deliver high-quality care remotely, ensuring that clients receive the support they need, no matter where they are. Experience the future of healthcare with SimplePractice's innovative telehealth solutions.

Features & Highlights

  • Seamless Video Conferencing: The app offers high-quality video calls that are easy to set up and join. For instance, during a recent therapy session, I was able to connect with my therapist without any technical glitches, allowing for a smooth and uninterrupted conversation.
  • Integrated Scheduling: Telehealth by SimplePractice includes a built-in calendar that syncs with your existing schedule. I found this feature particularly useful when I needed to book multiple appointments in one go, as it automatically adjusted for my availability and sent reminders.
  • Secure Client Portal: The app provides a secure portal for clients to access their information and documents. I appreciated this when I needed to review my treatment plan; it was all neatly organized and easily accessible, ensuring I had everything I needed at my fingertips.
  • Insurance Verification: This feature simplifies the often tedious process of verifying insurance coverage. I was pleasantly surprised when I could check my insurance eligibility directly through the app before my appointment, saving me time and potential confusion.

Real Experience Using "Telehealth by SimplePractice"

Application Scenarios

As a busy professional juggling work and personal commitments, I often find it challenging to attend in-person therapy sessions. That's where "Telehealth by SimplePractice" comes into play. I typically use the app for my weekly therapy appointments, which I can easily schedule around my work commitments. On one occasion, I had a last-minute meeting that overlapped with my usual session time. Thanks to the app's flexible scheduling feature, I was able to reschedule my appointment for later that day without any hassle. Additionally, I’ve used the app for follow-up consultations with my nutritionist, making it a versatile tool for various health-related needs.

User Experience

The user interface of "Telehealth by SimplePractice" is intuitive and user-friendly. Upon opening the app, I was greeted with a clean layout that made navigation a breeze. The video conferencing feature is straightforward; I simply click on the appointment link, and I’m connected instantly. The workflow is seamless, from scheduling appointments to accessing my client portal. I particularly enjoy the notifications that remind me of upcoming sessions, which help me stay organized. Performance-wise, the app runs smoothly on both my smartphone and tablet, with minimal lag during video calls. Overall, my experience has been overwhelmingly positive, as it has made managing my health appointments much more convenient.

Pricing

Telehealth by SimplePractice offers a variety of pricing plans tailored to different needs. The basic plan starts at a competitive rate, which includes essential features like video conferencing and scheduling. For those who require more advanced functionalities, such as insurance billing and additional client management tools, there are higher-tier plans available. I found the pricing to be reasonable, especially considering the convenience and quality of service provided.

Updates & Support

The app is regularly updated, which is a significant plus. I’ve noticed improvements in video quality and new features being added over time, enhancing my overall experience. Customer support is also commendable; I reached out once with a question about billing, and the response was prompt and helpful. The support team is knowledgeable and genuinely seems to care about user satisfaction, which adds to my confidence in using the app.

Security & Privacy Review

As an American user, security and privacy are paramount when it comes to telehealth services. "Telehealth by SimplePractice" is available on both the App Store and Google Play, which reassures me about its credibility. The registration process requires basic personal information, but I appreciate that it adheres to HIPAA regulations, ensuring my data is protected. There are no intrusive ads or tracking behaviors that compromise my privacy, which is a significant concern for many users. Overall, I feel secure using this app, knowing that my sensitive information is handled with care and professionalism.

Pros
  • Accessible care from anywhere, anytime.
  • Seamless integration with practice management tools.
  • Enhanced patient engagement through secure messaging.
  • Flexible scheduling options for clients and providers.
  • Improved efficiency with reduced no-show rates.
Cons
  • Limited personal interaction during consultations
  • Potential technical issues disrupt sessions
  • Some insurance plans may not cover services
  • Privacy concerns with online data security
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User Reviews

(34.5K Reviews)
  • Tim Aulph (neoprime33)
    2026/06/05

    The app is very reliable for me, I have not had any issues. The only complaint I have is the inability to minimize the app and multitask; for example, if I want to look at my calendar while talking to somebody through the app, I can't. The app mutes me, I lose connection or it appears I lose connection, but when I come back they tell me "oh I didn't hear anything you said."

  • Holly
    2026/05/25

    If you leave the app to troubleshoot A/V or anything, you leave the appointment. If the clinician does so, it ends the appointment. Connectivity is poor. We often try to get it to work (sometimes we have the right link but it doesn't let us in) several times with different links and after 10 minutes switch to a phone call if it still isn't working.

  • Elizabeth Darroch
    2026/05/13

    Very difficult to use. Can't navigate away from the app on my phone without disconnecting. That means I can't look at my notes for the appointment or check my calendar to schedule for my next appointment. Often, almost always blurry. Even at the highest pixel rating. My therapist appears in a head shot, often most of their face is cut off unless they sit perfectly unnaturally still. Audio is good. Fix the visuals and allow the app to minimize when I need to use a different app on my phone

  • G K
    2026/04/26

    This app didn't work correctly for almost an entire week. It lacks some basic quality-of-life features that other (much cheaper HIPAA compliant options) have. And it is generally unreliable. If you have not invested into the Simple Practice platform yet, I say avoid it. The technology is spotty, but their built-in ads for their AI features somehow always work great. So take that for what you will.

  • Colleen Florkowski
    2026/06/29

    most appointment times I use the app on my computer and it is perfect. Today I only had my phone. I could log in, but even when therapist tried to admit me to appointment it didn't work. it was the "living room" couch and lamp waiting room and neither one of us could see each other even when we tried going back and coming/ admitting back in several more times so it just ended up being a phone conversation. It was disappointing 😔

Review Source: Google Play store public user reviews.

FAQ

Does Telehealth by SimplePractice collect my personal data?

Yes, Telehealth by SimplePractice collects personal data necessary for account creation and appointment management, but it prioritizes user privacy and complies with HIPAA regulations to protect sensitive information.

Does Telehealth by SimplePractice offer a free trial or free version?

Telehealth by SimplePractice does not offer a free version, but it typically provides a free trial period for new users to explore the features and functionalities before committing to a subscription.

Does Telehealth by SimplePractice require an internet connection?

Yes, Telehealth by SimplePractice requires a stable internet connection for both providers and clients to ensure smooth video conferencing and communication during appointments.

How can I contact support or send feedback for Telehealth by SimplePractice?

You can contact support or send feedback for Telehealth by SimplePractice through their website, where you can access a help center, submit a support ticket, or utilize their live chat feature for immediate assistance.

How do I manage or cancel my Telehealth by SimplePractice subscription?

You can manage or cancel your Telehealth by SimplePractice subscription directly through your account settings on the SimplePractice website or app, where you can follow the prompts to adjust your subscription.

How to use Telehealth by SimplePractice

How do I activate my SimplePractice account?

After signing up, check your email for an activation link. Click on the link to activate your account and set your password.

How do I contact customer service for SimplePractice?

You can reach SimplePractice customer service by visiting their website and accessing the support section or by calling their dedicated support number.

How do I log in to my SimplePractice account?

Go to the SimplePractice website and click on the "Log In" button. Enter your email and password to access your account.

What is the customer number for SimplePractice?

SimplePractice does not publicly list a customer support number. It's best to visit their website for assistance through chat or email.

What's New

  • Thanks for using Telehealth by SimplePractice! Our app is updated regularly to ensure that you have the best experience. This new version includes multiple improvements for video appointments. For seamless access to video appointments, we recommend updating to this version.
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