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8x8 Work

Name: 8x8 Work
Rating: 4.1 (11700 reviews)

4.1

Rating

500,000+ Downloads

12.6.0 Version

Information

Category: Business
Price: free
Age Rating: Everyone
Available on: /
Developer: 8x8, Inc
Updated on: May 8, 2026

8x8 Work is a comprehensive communication and collaboration app designed to enhance productivity for teams. It seamlessly integrates voice, video, chat, and contact center capabilities into a single platform, enabling users to connect effortlessly from anywhere. With its user-friendly interface and robust features, 8x8 Work empowers businesses to streamline workflows, improve customer interactions, and foster teamwork, all while ensuring secure and reliable communication. Experience a new level of collaboration with 8x8 Work.

Features & Highlights

Unified Communication: 8x8 Work integrates voice, video, chat, and contact center capabilities into a single platform. This means that whether I’m in a meeting or just catching up with a colleague, I can switch seamlessly between modes without missing a beat. For instance, during a recent project, I was able to start a video call with my team, share my screen to present our progress, and then switch to a chat to discuss feedback—all within the same app.
High-Quality Video Conferencing: The app offers HD video quality, which is crucial for maintaining a professional appearance during virtual meetings. I remember a time when I had to present to a client, and the clarity of the video made a significant difference in how we communicated. The client appreciated the smooth visuals, which helped build trust and rapport.
Mobile Accessibility: With the 8x8 Work mobile app, I can stay connected on the go. Whether I’m commuting or traveling for work, I can easily join meetings or respond to messages. Just last week, I was stuck in traffic but was able to join a crucial meeting from my phone, ensuring I didn’t miss any important updates.
Robust Integrations: The app integrates with popular tools like Salesforce, Slack, and Microsoft Teams, which enhances productivity. For example, I often use Salesforce for tracking leads, and with 8x8 Work’s integration, I can make calls directly from the platform without switching apps, saving me time and effort.

Real Experience Using "8x8 Work"

Application Scenarios

As a remote worker, I rely heavily on communication tools, and 8x8 Work has become my go-to app for all things collaboration. I use it daily for team meetings, client calls, and even casual catch-ups with colleagues. One of my favorite scenarios is during our weekly team brainstorming sessions. We gather virtually, and the ability to share screens and collaborate in real-time has transformed our creative process. Additionally, I often find myself using the chat feature to quickly resolve issues or share updates without the need for a formal meeting, which keeps our workflow efficient.

User Experience

The user interface of 8x8 Work is intuitive and user-friendly, making it easy to navigate through its various features. Upon opening the app, I’m greeted with a clean dashboard that displays my recent calls, messages, and upcoming meetings. The workflow is seamless; I can initiate a call or video conference with just a couple of taps. Performance-wise, I’ve experienced minimal lag, even during peak usage times, which is a huge plus. Overall, my feelings after using the app are overwhelmingly positive. It has streamlined my communication and made remote work feel more connected and engaging.

Pricing

8x8 Work offers a variety of pricing plans to cater to different business needs. The basic plan is quite affordable, making it accessible for small businesses and startups. As my team has grown, I’ve found the value in upgrading to a more comprehensive plan that includes additional features like advanced analytics and enhanced security. The pricing structure is transparent, with no hidden fees, which I appreciate as a user.

Updates & Support

The support provided by 8x8 Work is commendable. Whenever I’ve encountered issues or had questions, their customer service team has been responsive and helpful. They also regularly update the app with new features and improvements, which keeps the platform fresh and relevant. I’ve noticed enhancements in video quality and new integrations that have made my experience even better. The commitment to continuous improvement is evident, and it gives me confidence in the app’s future.

Security & Privacy Review

As an American user, security and privacy are paramount when using communication apps like 8x8 Work. The app is available on both the App Store and Google Play, which adds a layer of credibility. During the registration process, I was required to provide basic personal information, but I appreciated that the app clearly outlines how my data will be used and protected. There are no intrusive ads or tracking behavior that I’ve noticed, which is a significant relief. 8x8 Work prioritizes user privacy, employing encryption and other security measures to safeguard my communications. This focus on security makes me feel more comfortable using the app for both personal and professional conversations.

Pros

Seamless integration with existing tools enhances productivity and collaboration.
Cloud-based solution allows access from anywhere, anytime, on any device.
Robust security features ensure data protection and privacy for your business.
Scalable plans accommodate growing teams and evolving business needs effortlessly.
24/7 customer support provides assistance whenever you need it, ensuring reliability.

Cons

Limited integrations with popular third-party applications can hinder workflow efficiency.
User interface may be less intuitive for new users, increasing training time.
Customer support response times can be slow, leading to prolonged issues.

Get Installation Details

Google Play

App Store

User Reviews

(11.7K Reviews)

jonathanj0207
2025/05/14
its a good app on wifi. however i have noticed that it has poor reception when using mobile data. multiple users have told me i sound like i am either in a hallway, cutting out, or under water when on a mobile data signal. please work on this. the whole point of me even having this software was so i wouldn't miss important calls when i am out of the office. i have the latest version installed.
Michelle V
2020/09/01
Update 9/1/2020 The app has improved, less connection issues, but I do notice the status indicator is not always correct. i.e. it may show I'm on a call when I'm free. Not always easy to start meetings with screen sharing, and if you are already on call with someone via the mobile app and want to share your screen on the laptop, the call disconnects. Original: We use the desktop version at work, that's the only reason I'm downloading the app. It doesn't work properly most of the time.
Joey Graham
2024/02/13
It just doesn't work. I've deleted and reinstalled several times and it still won't work with speaker phone. Every person I talk to says they can barely hear me unless the receiver is practically in my mouth, and at the moment it won't place any calls at all. My regular phone app works perfectly fine, so whatever y'all have done to this app renders it absolutely useless on my phone.
A Google user
2018/12/03
Horrible app and horrible service. I'm switching back to Ricgcentral as soon as possible. 8x8 is holding me hostage with their poor contract. By the time they got service transferred over, their 60 day cancellation period had lapsed. The app doesn't work properly, the desk phones don't work properly, and the customer service is a run around. I've spent over 30 combined hours on hold with customer service in the first few months and still can't get it work g right. I had high hopes to bring all of my contractors over but I am advising against it for everyone.
Roan Bacalla
2025/04/25
Android phone app has a significant limitation in that when you receive calls it doesn't indicate whether a call is for you versus a call to a group that you're part of. I'm a nurse informaticist that belongs to the IT group number where 90% of calls aren't for me but there's no way to distinguish calls unless I'm on my desktop computer. Adding this functionality would significantly improve my experience of using 8x8 on my phone.

Review Source: Google Play store public user reviews.

FAQ

Can I submit suggestions or feedback to 8x8 Work?

Yes, users can submit suggestions or feedback to 8x8 Work through their support channels or within the app, helping improve future updates and features.

Does 8x8 Work collect my personal data?

Yes, 8x8 Work collects personal data as part of its functionality, which may include contact information and usage patterns, in accordance with its privacy policy.

Does 8x8 Work support offline use?

8x8 Work does not fully support offline use; however, some features may be accessible without an internet connection, but real-time communication requires connectivity.

How do I cancel my 8x8 Work subscription?

You can cancel your 8x8 Work subscription by accessing your account settings in the app or through the 8x8 website, where you will find options for managing your subscription.

How much does a subscription to 8x8 Work cost?

Subscription costs for 8x8 Work vary depending on the plan chosen, with pricing typically starting at a monthly rate per user, with additional features available at higher tiers.

How to use 8x8 Work

Can I change my customer number on 8x8 Work?

Unfortunately, customer numbers cannot be changed. For any concerns regarding your customer number, contact Customer Service for further assistance.

Do I need to activate my account before logging in?

Yes, you must activate your account using the link sent to your email before you can log in.

How can I activate my 8x8 Work account if I didn't receive the email?

Check your spam folder for the activation email. If it's not there, you can request a new activation email through the login page or contact Customer Service.

How do I contact Customer Service for 8x8 Work?

You can contact Customer Service via the support section on the 8x8 website, where you can find chat, email, or phone options.

How do I log in to my 8x8 Work account?

To log in, visit the 8x8 Work website and enter your email and password associated with your account. If you forget your password, use the "Forgot Password" link.

What's New

Saved & Pinned Messages are now available to all users.Fixes & Improvements - Fixed Bluetooth disconnection on Calls tab & crackling audio - Keypad in conference calls for contact center agents - Resolved app freezes and crashes in messaging - Recording transcriptions include both participants - Voicemail plays through speaker correctly - Accessibility & UI improvements