4.4 UKG Pro is a comprehensive human capital management solution that stands out for its robust features designed to streamline HR processes. Here are some of the core features that make it a go-to choice for businesses:
As a user of UKG Pro, I find myself interacting with the app in various scenarios throughout my workweek. For example, every Monday morning, I check my schedule and confirm my shifts for the week. The app’s calendar feature is incredibly user-friendly, allowing me to see my upcoming shifts at a glance. Additionally, when I need to request time off, I can do so directly through the app. I simply navigate to the time-off request section, select the dates, and submit my request—all within a few taps. This has made managing my work-life balance much easier.
The user interface of UKG Pro is sleek and intuitive, making navigation a breeze. I appreciate how the dashboard is organized, with all essential features easily accessible. The workflow for submitting time-off requests or updating personal information is straightforward, which minimizes the chances of errors. Performance-wise, the app runs smoothly without any noticeable lag, even during peak usage times. Overall, my experience has been positive; I feel empowered to manage my work-related tasks efficiently, which enhances my productivity.
UKG Pro offers a variety of pricing plans tailored to different business sizes and needs. While the exact pricing can vary based on the features selected and the number of users, I found that the investment is justified given the extensive capabilities the app provides. For small to medium-sized businesses, the cost is competitive compared to other HR solutions, especially considering the time saved in managing HR tasks.
The support provided by UKG Pro is commendable. I’ve had to reach out to customer service a couple of times for minor issues, and each time, I received prompt and helpful responses. The app also receives regular updates, which not only improve functionality but also introduce new features based on user feedback. This commitment to continuous improvement is something I truly appreciate as a user.
As an American user, security and privacy are paramount when it comes to using apps that handle personal and sensitive information. UKG Pro is available on both the App Store and Google Play, which adds a layer of credibility. During the registration process, I was required to provide personal data such as my name, email, and social security number, which is standard for HR applications. However, I was pleased to see that UKG Pro employs robust encryption methods to protect this data.
Importantly, I have not encountered any intrusive ads or excessive tracking behavior while using the app. UKG Pro focuses on providing a seamless user experience without bombarding users with advertisements, which is a significant plus in today’s app landscape. Overall, I feel secure using UKG Pro, knowing that my personal information is handled with care and that the app prioritizes user privacy.





Buggy app. If I'm late, this app is usually the reason. Takes forever to load anything, and whenever the fingerprint doesn't register, instead of just letting me log in with my PIN, it makes me enter my login information manually AND request an authentication code, as though I have all the time in the world for that when I'm trying to clock back in from a break..... So annoying.





Worst app I've ever used. Within months of switching over it is completely useless and will not even let me log in. I went from being able to see my schedule in a user friendly manner on the old app, to a difficult to read schedule on the new app, to it crashing and being fully unable to track my hours worked, schedule, or insurance info unless I am at work on the work computer that everyone else needs. Absolutely atrocious and unusable app. Kill it with fire.





legitimately the worst app ive ever had to use in my entire life. crashes, logouts, refusal to work with fingerprint, daily updates that fix nothing, "please try again later". Requires 3 separate pieces of information to login and a fixed QR that can only be accessed physically from your work location, not even my bank is that secure and for what? a hacker is going to steal my schedule? maybe they can work my shift for me while they're at it.





Months later still an issue. 2 step authentication doesn't work right. gives 4 options(email,call,text,etc), but when I select text, it says sending an email to an email i can't access. Also, it has a checkbox for "remember this device" that doesn't seem to do anything, as it comes to that page everytime regardless of if it was checked off the last time. This is one of many issues I have had on this app since we switched to ukg. this is the enth problem, 0 stars





doesn't work 90% of the time. I can literally request a new password, successfully change it, enter it in and get error messages that the user name and password never match. I think it worked once in 5 years. complete garbage. their website is just as bad. Only place this useless site works is on my work PC that has a single sign on and even that buggy.
Review Source: Google Play store public user reviews.
Yes, UKG Pro collects personal data necessary for HR functions, such as employee information, payroll details, and time-tracking data, but it adheres to strict data privacy and security regulations.
UKG Pro does not typically offer a free trial or free version; however, interested organizations can inquire about demo options or custom pricing plans through their sales team.
Yes, UKG Pro requires an internet connection to access its services and features, as it is a cloud-based application.
Users can contact UKG Pro support through the in-app help feature, email support, or by visiting the official UKG website for additional resources and feedback options.
To manage or cancel your UKG Pro subscription, you should log into your account and navigate to the subscription management section or contact your account manager for assistance.
You can contact UKG Pro customer service through their official website or by calling the support number provided in your account details.
To activate your account, follow the link sent to your email during registration and create a password. If you need help, contact customer support.
Your customer number is typically found in your account settings or on your billing statement. Contact support if you can't locate it.
Open the app, enter your username and password, then tap "Log In." If you've forgotten your credentials, use the "Forgot Password" option.