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UKG Pro Classic

UKG Pro Classic

2.7
Rating
5,000,000+ Downloads
2.53.4 Version
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Information

  • Category: Business
  • Price: Share
  • Age Rating: Everyone
  • Available on: /
  • Developer: UKG, Inc.
  • Updated on: Oct 26, 2024
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UKG Pro Classic is a comprehensive human capital management app designed to streamline HR processes and enhance employee engagement. With features for payroll, time tracking, and talent management, it empowers organizations to manage their workforce efficiently. The user-friendly interface allows employees to access important information, submit requests, and stay connected with their teams, all in one place. Experience seamless HR management and elevate your workplace productivity with UKG Pro Classic.

Features & Highlights

UKG Pro Classic is a comprehensive human capital management solution that offers a variety of features designed to streamline HR processes and enhance employee engagement. Here are some of the core features that stand out:

  • Employee Self-Service Portal: This feature allows employees to manage their personal information, view pay stubs, and request time off. For instance, I recently used the self-service portal to update my address after moving. The process was seamless, and I received confirmation almost immediately.
  • Time and Attendance Tracking: UKG Pro Classic provides robust tools for tracking employee hours and attendance. I often use this feature to monitor my team's attendance patterns, which helps in identifying trends and addressing any issues proactively.
  • Performance Management: The app includes tools for setting goals, conducting performance reviews, and providing feedback. I found this particularly useful during our quarterly reviews, as it allowed me to easily access performance data and provide constructive feedback to my team.
  • Reporting and Analytics: With its powerful reporting capabilities, UKG Pro Classic enables HR professionals to generate insightful reports. I recently created a report on employee turnover rates, which helped our management team make informed decisions about retention strategies.
  • Mobile Accessibility: The mobile app allows users to access essential features on the go. I often check my schedule and approve time-off requests from my phone, making it incredibly convenient for my busy lifestyle.

Real Experience Using "UKG Pro Classic"

Application Scenarios

As a manager in a mid-sized company, I rely heavily on UKG Pro Classic for various HR-related tasks. One of the most common scenarios is during our bi-weekly payroll processing. I use the time and attendance tracking feature to ensure that all hours worked are accurately recorded. This not only helps in maintaining payroll accuracy but also fosters trust among my team members.

Another scenario is during performance review season. I utilize the performance management tools to set clear objectives for my team and track their progress throughout the year. This has made our review process more structured and transparent, allowing for meaningful conversations about career development.

User Experience

The user interface of UKG Pro Classic is intuitive and user-friendly. Navigating through the app feels natural, and I appreciate how the layout is organized. Each feature is easily accessible, which minimizes the learning curve for new users. The performance of the app is generally smooth, with quick load times and minimal glitches. I particularly enjoy the dashboard that provides a snapshot of key metrics, making it easy to stay informed at a glance.

Overall, my experience with UKG Pro Classic has been positive. The app has significantly improved our HR processes, making them more efficient and less time-consuming. I feel empowered to manage my team effectively, thanks to the comprehensive tools available at my fingertips.

Pricing

UKG Pro Classic offers a variety of pricing plans tailored to different business sizes and needs. While the exact pricing can vary based on the features selected and the number of users, I found that the investment is justified given the extensive capabilities of the platform. For small to mid-sized businesses, the cost is competitive compared to other HR solutions, especially considering the time and resources saved through automation.

Updates & Support

The support provided by UKG is commendable. I have reached out to their customer service a couple of times for assistance with specific features, and each time, I received prompt and helpful responses. Additionally, the app is regularly updated with new features and improvements, which shows that UKG is committed to enhancing user experience. The release notes are clear and informative, making it easy to understand what changes have been made.

Security & Privacy Review

As a user of UKG Pro Classic, security and privacy are paramount concerns, especially given the sensitive nature of employee data. The app is available on both the App Store and Google Play, which adds a layer of credibility. During the registration process, I was required to provide personal information, including my name, email, and company details. UKG Pro Classic ensures that this data is encrypted and stored securely, which gives me peace of mind.

Importantly, I have not encountered any intrusive ads or excessive tracking behavior while using the app. UKG Pro Classic prioritizes user privacy, and I appreciate that they do not sell personal data to third parties. Overall, I feel confident in the security measures implemented by UKG, making it a reliable choice for managing HR functions.

Pros
  • Streamlines HR processes to save time and reduce administrative burdens.
  • Offers powerful analytics for data-driven decision-making and insights.
  • Enhances employee engagement with self-service tools and mobile access.
  • Facilitates compliance with evolving regulations and reporting requirements.
  • Provides customizable solutions tailored to unique business needs and growth.
Cons
  • User interface can be confusing, leading to a steep learning curve for employees.
  • Integration with other systems may be challenging, causing data synchronization issues.
  • Customer support response times can be slow, impacting timely issue resolution for users.
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User Reviews

(13.1K Reviews)
  • Jewels Figueroa
    2023/12/13

    Unfortunately, I am unable to give any kind of review, I haven't been able to login, I get 2 error messages, the first one pops up, and it is too fast read, the second one says contact system administrator. I've uninstalled and reinstalled the app and changed my password, and I still cannot login. My coworkers seem to enjoy it. I wish I could too.

  • Michael Lewis
    2022/04/07

    We use UKG for work, and it's an absolute GARBAGE app. If you opt to "remember this device" when signing in, you still have to put in a verification code and answer security questions every. Single. Time. Beyond that, I changed my password yesterday and the app doesn't recognize it, despite me jumping through all the hoops of resetting it less than 24 hours ago. Would never, ever, ever use this app if I had any say in the matter.

  • Rose Ilasi
    2024/06/03

    To be fair, this app is horrible. The first time I used it was fine within the first year but ever since then I've been having issues logging in, always having to call to re-set my password. Now that I can get into the app, I can't easily download my pay statements, making it impossible to keep these records and with no option to get paper statements. The app glitches out when you try to do this and I've tried it on both my phone and my tablet. Very frustrating.

  • Andrew Foster
    2022/04/06

    Either turn off the gps altogether, or at least widen the parameters to the entire company property. I am sick and tired of wandering around trying to find the precise spot that the app will say I'm 'in range'. The ENTIRE PLANT is my workspace. I shouldn't have to guess where to be to clock in and out. The whole point behind this app is to make my work life more convenient, not more difficult.

  • A Google user
    2019/03/04

    We've had to get new time clocks 4 times. It misses punches all the time, so people's paychecks are short. The app freezes alot or just tells you it failed to load and try later, and randomly doesn't let you sign in with your thumb print, and it randomly won't pop up a login bar to type your username, so then you just can't get on. o ya and one would think the breakdown of your time sheets and pay is straight forward right? Wrong they found a way to botch that too, it's very poorly broken down.

Review Source: Google Play store public user reviews.

FAQ

Can I submit suggestions or feedback to UKG Pro (UltiPro)?

Yes, users can submit suggestions or feedback to UKG Pro (UltiPro) through the app or by reaching out to their customer support, as customer input is valued for ongoing improvements.

Does UKG Pro (UltiPro) collect my personal data?

Yes, UKG Pro (UltiPro) collects personal data as part of its functionality to manage employee information, payroll, and other HR-related processes, in accordance with privacy policies and regulations.

Does UKG Pro (UltiPro) support offline use?

UKG Pro (UltiPro) primarily requires an internet connection for full functionality, but some features may be accessible offline depending on the device and specific settings.

How do I cancel my UKG Pro (UltiPro) subscription?

To cancel your UKG Pro (UltiPro) subscription, you typically need to contact your organization's HR administrator or the UKG support team for assistance with the cancellation process.

How much does a subscription to UKG Pro (UltiPro) cost?

The cost of a subscription to UKG Pro (UltiPro) can vary widely based on the size of the organization and the specific features chosen, so it is best to contact UKG for a tailored quote.

How to use UKG Pro Classic

Can I change my customer number?

Customer numbers are typically assigned and cannot be changed. For more assistance, please contact customer service.

How can I activate my UKG Pro Classic account?

To activate your account, check your email for an activation link and follow the instructions provided.

How do I contact customer service for UKG Pro Classic?

You can reach customer service by calling the support hotline or using the help feature within the UKG Pro Classic platform.

How do I get help from customer service?

You can get help by contacting customer service via phone, email, or through the support section of the UKG Pro Classic platform.

How do I log in to my UKG Pro Classic account?

To log in, visit the UKG Pro Classic website and enter your username and password in the login fields.

What's New

  • This release contains bug fixes and UX enhancements.Contact your HR department for login instructions and a list of enabled features prior to downloading. Please note that access to UKG Pro's mobile app and features within are only available to UKG Pro customers.We regularly update our app to bring you app improvements and new features. Thanks for using UKG Pro!
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